When will my order ship?
Orders placed can take up to 24-48 hours to be processed and shipped. We process and ship out orders Monday - Friday and are closed on Saturdays, Sundays, and National Holidays. Please account for non-business days when purchasing. You will receive an email with tracking information when your order has been shipped. Tracking information for your shipment will be updated and available within 24 business hours of shipment. To determine shipping days, begin with the first business day after your order is shipped. The arrival time may vary due to COVID-19, weather conditions, and the shipping carrier.
What shipping methods do you offer?
US POSTAL SERVICE
All orders over $50 receive FREE shipping within the United States.
All orders under $50 will be calculated at checkout.
Due to the impact of COVID-19, shipping carriers are not able to guarantee delivery dates at this time. Please note that shipping fees will not be refunded if your order does not arrive in the estimated delivery window.
Can I Cancel My Order?
At this time, all orders placed can not be canceled. Please be aware of this at the time of placing your order.
How much does the shipping cost?
All orders $50 or more within the US will receive free shipping.
Do you ship to Hawaii and Alaska?
Yes, we do!
Do you ship Internationally?
You we currently ship internationally and use USPS so please make sure USPS can deliver to your country before ordering.
Where will my items be shipping from?
Everything is currently shipping from Promotion Fulfillment Center 311 21st Street Camanche, IA 52730, United States.
What do I do when I receive an incorrect or damaged item?
For incorrect orders, email firstname.lastname@example.org with your invoice number. For a damaged item, we will need a clear photo of the damaged area included in the email.
Return to Sender
Nourishing Biologicals is not responsible for any package that has been marked “returned back to sender due to insufficient address”. If your item has been returned back to sender, we will reach out to you to see if you want the package redelivered. You will be charged for the reshipment label. If your item was returned back to sender and you want to return that package, we will deduct the shipping cost from your total amount.
Lost or stolen packages
Once your order has been shipped and tracking information has been provided, Nourishing Biologicals is not responsible for any lost or stolen packages. If you believe that your package has been delivered and is lost or stolen, please contact USPS and file a claim and report the incident to your local police department.