Refund policy

Refund Policy and Satisfaction Guarantee

We stand behind our products 100% and are proud to offer our satisfaction guarantee. If for any reason you are not fully satisfied with your Nourishing Biologicals purchase within 30 days, we will happily refund you the full purchase price upon receipt of return. If more than 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To complete your return we require your name, address and order number.

To complete your return, please provide your name, address and order number.

Refunds

Once your return is received and processed, we will send you an email to notify you of your refund. Please allow up to 7 days for your return to be processed. A credit will automatically be applied to your credit card or original method of payment within 14 days.

Late or Missing Refunds

If you haven’t received a refund, first check your bank account and with your credit card company as it may take some time before your refund is officially posted. There is often a processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at: customercare@nourishingbiologicals.com.

Exchanges

We will happily replace defective or damaged products. If you need to exchange it for the same item, send us an email to nb@fulfillingcustomercare.com and send your item to: 311 21st Street, Camanche, IA 52730.

Shipping

To return your product, please mail your product to: 311 21st Street, Camanche, IA 52730, United States.

Please include your name, address and order number with your return. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, we recommend you use a trackable shipping service or purchase shipping insurance. We can’t guarantee that we will receive your returned item.

If you have any additional questions regarding returns or exchanges, please send us an email at customercare@nourishingbiologicals.com.